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Privacy by design

Charmingo Privacy Policy

Last updated: October 1, 2026

The short version

Processing differs by platform. The iOS app uses on-device AI on compatible Apple devices. Android sends the messages, prompts, and screenshots you submit for generation to Charmingo's cloud service and Google Gemini. Read the Android section below before sharing content.

1. Who we are

Charmingo is provided by Ruth Technologies, LLC ("Charmingo," "we," "us," or "our"). This policy applies to the Charmingo apps and keyboard extensions. Sections 2–6 describe iOS; the Android section describes Android processing.

2. Information Charmingo does not collect

We do not operate a service that receives or stores:

  • the messages or conversations you type, paste, or analyze;
  • screenshots, recognized text, generated replies, or starters;
  • your keyboard input or typing history;
  • advertising identifiers, location, contacts, or browsing history;
  • usage analytics, tracking data, or third-party crash reports; or
  • account credentials, because Charmingo does not require an account.

We do not sell, rent, share, or use your content to train AI models.

3. On-device processing

Charmingo uses Apple technologies, including Apple Foundation Models and Vision text recognition, to process supported requests on your device. The app may process text you enter, content you explicitly paste, and photos you explicitly select. The keyboard only works with the text and controls available to it through iOS.

Apple Intelligence availability depends on your device, operating system, enabled settings, and language. Charmingo does not send your conversation content to its own servers when a feature is unavailable.

4. Information stored on your device

Features such as recent conversations, history, favorites, custom tones, preferences, and purchase-status snapshots may be stored locally using Apple-provided storage. The app and keyboard extension may share limited preferences through their private App Group so the keyboard can reflect your selected settings and verified access.

This information is not synced to a Charmingo account or Charmingo server. You can remove saved items in the app where controls are provided. Uninstalling the app removes its locally stored app data, subject to iOS behavior and any device backups you control.

5. Apple services

Purchases and subscriptions are processed by Apple through StoreKit. Charmingo receives verified entitlement information needed to unlock purchased features, but we do not receive your full payment-card details. The app may also contact Apple's public App Store service to check whether a required update is available.

Apple may process technical, purchase, and network information under Apple's own privacy policy. Your App Store purchases and refunds are managed by Apple.

6. Photos, clipboard, and notifications

  • Photos: Charmingo only receives images you select with the system photo picker or file picker.
  • Clipboard: pasted content is accessed when you choose to paste or use a paste-related action.
  • Notifications: optional reminders are scheduled locally on your device after you grant permission. We do not use these reminders to track you.

7. Android cloud AI processing

When you request an Android reply, rewrite, conversation starter, or screenshot analysis, the text, conversation context, selected tone, instructions, and any screenshot you submit are transmitted over HTTPS to api.charmingo.app and then to Google's Gemini API to generate a response. This processing is necessary for these Android features. Do not submit sensitive information or content you lack permission to share.

Our Android service processes requests and returns generated replies; it does not provide a cloud conversation-history account. Device preferences, local history, and access status may be stored on your device. Hosting and AI providers may process network information and operational or error logs. Provider retention and use of submitted content depend on the applicable service configuration and terms; we do not promise that Android submissions stay on-device.

Google's processing is described in its Gemini API terms. Android does not request an advertising identifier or precise location. Purchases offered through Google Play are subject to Google Play's billing and subscription terms. Contact support@charmingo.app for privacy or deletion requests involving our service.

8. Support messages

If you email us, we receive the information you voluntarily include, such as your email address and message. We use it only to respond, troubleshoot, protect our rights, and meet legal obligations. Do not include private conversations or screenshots unless they are necessary and you are comfortable sharing them.

9. Standards against child sexual abuse and exploitation (CSAE)

Charmingo is intended exclusively for adults aged 18 and over. We enforce a strict zero-tolerance policy against child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM).

Please review our externally published standards against child sexual abuse and exploitation (CSAE), which define prohibited conduct, enforcement procedures, and reporting mechanisms:

  • Prohibited content and conduct: We strictly prohibit creating, uploading, requesting, generating, transmitting, or facilitating any child sexual abuse material (CSAM), grooming, sexualization of minors, sextortion, child trafficking, or any activity that sexually exploits, abuses, or endangers a child. This applies to real, altered, and AI-generated content.
  • Reporting mechanism: Anyone may report child-safety concerns or suspected CSAE directly to our designated contact at support@charmingo.app. Please describe the issue and the feature involved. Do not send or transmit illegal imagery. If a child is in immediate danger, contact local emergency services or law enforcement immediately.
  • Enforcement & legal reporting:We promptly investigate reports, terminate access for offending users, remove content within our control, and preserve records as permitted or required by law. We report confirmed CSAM to the National Center for Missing & Exploited Children (NCMEC) and cooperate fully with appropriate law enforcement agencies.

10. Changes and contact

We may update this policy as the app changes. The effective date above will identify the latest version. If a future feature collects data, we will update this policy and the App Store privacy disclosure before that collection begins.

Questions can be sent to privacy@charmingo.app.

Ruth Technologies, LLC
California, United States